Privacy Policy

Last updated: January 2026

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you use WeRChristmas.co.uk.

By using our website, you agree to the practices described in this policy.

1. Company Information

Mail Order Online Ltd
Bay 1–4 Railex Business Centre
Crossens Way, Southport
PR9 9LY, United Kingdom

Company Registration Number: 07160372
VAT Number: GB987634949

If you have any questions about this Privacy Policy or your data, please contact us through the Contact Us page on our website.

2. The Personal Data We Collect

We collect information to process your orders, provide customer service, improve our website, and meet our legal obligations.

Information you provide directly:

• Name, Email address, and Phone number
• Delivery and billing address
• Payment information (processed securely by third-party providers)
• Messages sent through our contact forms or support channels

Information collected automatically:

• IP address and device/browser type
• Pages viewed and time spent on our website
• Shopping basket behaviour
• Cookies and tracking data

3. How We Use Your Information

We use your personal data for the following purposes:

• Order Fulfilment: Taking payment, confirming orders, delivering items, and handling returns.
• Customer Support: Responding to queries and resolving complaints.
• Business Improvements: Analysing performance, preventing fraud, and understanding buying behaviour.
• Legal Compliance: Tax obligations and financial reporting.
• Marketing: We only send marketing emails if you have opted in. You can unsubscribe at any time.

4. Legal Bases for Processing (UK GDPR)

We process your data using the following legal grounds:

• Contract: To fulfil your order.
• Legal obligation: For tax and consumer protection.
• Legitimate interests: Improving our business and preventing fraud.
• Consent: For marketing emails and non-essential cookies.

5. Sharing Your Information

We share your data only with trusted partners necessary to provide our services:

• Delivery: Evri, Parcelforce, Royal Mail.
• Payments: PayPal, Klarna, Clearpay, Apple/Google Pay.
• Service Providers: Website hosting, analytics tools, and email platforms (e.g., Shopify Email).

6. How Long We Keep Your Data

We keep your data only as long as necessary:

• Order info: 6 years (Legal requirement).
• Customer service messages: Up to 3 years.
• Marketing preferences: Until you unsubscribe.

7. Your Rights (UK GDPR)

You have the right to access, correct, or delete your data, as well as the right to object to processing. To exercise these rights, please contact us via our Contact Us page.

If you are unhappy with our response, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Keeping Your Data Secure

We use encrypted checkouts, secure servers, and firewalls to protect your data. However, we encourage you to use strong passwords and keep your account details confidential.