Your 3‑Year Christmas Tree Warranty Is Now Active
Your new tree is built for beauty and durability. With our 3‑year warranty, you can enjoy peace of mind knowing it’s protected for many Christmases to come.
Your Warranty Is Active
Your warranty is automatically registered using your order details.
No further action is required you’re fully covered.
FAQs | Your Questions Answered
Do I need to register my warranty?
Do I need to register my warranty?
No — your warranty is automatically activated when you purchase your tree. You’re fully covered for three years from the date of delivery.
What does the warranty cover?
What does the warranty cover?
It covers manufacturing defects, structural faults, branch or hinge issues, and pre‑lit wiring problems. It does not cover accidental damage, misuse, or normal wear and tear.
How do I make a warranty claim?
How do I make a warranty claim?
Simply contact our support team via live chat or email with your order number and a brief description of the issue. We’ll guide you through the process quickly.
Are my warranties & guarantees still valid?
Are my warranties & guarantees still valid?
Yes. A change to our logo and website does not in itself change the warranty or guarantee attached to an eligible purchase.
If you need assistance with a product purchased before the rebrand, our Customer Service team will continue to help.
Can I transfer my warranty to someone else?
Can I transfer my warranty to someone else?
The warranty applies to the original purchaser only and cannot be transferred.
Do I need to keep my receipt?
Do I need to keep my receipt?
Yes — please keep your order confirmation email or invoice as proof of purchase. It helps us verify your warranty faster.
Trusted by Thousands
We’re proud to be rated Excellent on Trustpilot, a reflection of our commitment to quality and delivering exceptional service. Our customers choose us because they know they’ll receive:
